40.000 visitors, from 75 countries, are expected at the Expo Real, the largest B2B trade fair in the property and real estate industry in Europe. The fair, that traditionally takes place at the beginning of October at the Messe München in Munich, gathers more than 2.000 international exhibitors.
The 1st Adacta Day Belgrade took place last week with to celebrate 15 years of successful Adacta’s presence in Serbia. More than 130 existing and potential customers, partners and other business associates gathered in Hilton Hotel to celebrate this significant milestone.
Hospitality industry is all about customer contact and personalization. As AirBnB and similar online services disrupt the traditional hospitality markets, you need all the tools you can get to stay competitive. Hospitality industry has access to a rich trove of data it can tap to deliver personalized services across multiple channels and deliver added value to combat the pricing pressures from the likes of AirBnB.
Chatbots are here to stay. These friendly little robots constantly pop up on our devices as we surf the web or use various apps. I know our user experience with chatbots can vary significantly and since this is a very popular technology, our customers love to see it in action, I would like to address few issues a business should consider when deciding whether to use a bot or not.