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“More than half of the insurance carriers are engaged in some level of replacement of the claims administration system in the current year”, Celent Report EMEA P&C Insurance: Claims, Systems, Vendors, 2016.
European Utility Week is the premier business, innovation and information platform connecting the smart utility community, allowing you to meet with experts from utilities, network operators, vendors, consultants, startups and system integrators covering the entire smart energy value chain.
Customer experience is today's key competitive differentiator and the importance of effective customer service is at the core of today’s business. All modern companies are facing the challenge of effective customer service - delivering the right service experience to the right user at the right time. CafeX’s Live Assist for Dynamics 365 is a modern and proven omni-channel solution that can help deliver great customer service. As a Microsoft’s preferred omni-channel solution for Dynamics 365, Live Assist can help resolve customer’s issues faster, increase their loyalty and delight customers with personalized omni-channel journeys.