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The idea of using data to make better-informed decisions and drive changes in business is not new. However, the ability to do so effectively is just now starting to become widespread.

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The official meeting of Dynamics 365 Business Central Partners from Central and Eastern Europe was successfully held in Prague on September 12. The conference brought together over 65 attendees from 15 countries with an aim of exchanging knowledge and reliable expertise on Dynamics 365 Business Central with Partners from other countries and Microsoft representatives.

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BE-terna, one of the leading European Microsoft and Infor solution Integrator that employs 500 people and operates in 12 locations across Germany, Austria and Switzerland, is acquiring Adacta Services Business, a leading Microsoft Dynamics, Qlik and Cornerstone partner in Slovenia, Croatia and Serbia.

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Firstly, I would like to make a comment on companies using the word “challenge” instead of using “problem”. We face challenges - I agree, it sounds easy on the ear, however, I see a challenge in terms of making progress in a longer process. However, once we hit an obstacle in that process, problems that need solving appear. Let’s begin by looking at some problems that the contact centres have been tackling.

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