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Interview: Key Takeaways from Project Management Conference and How to Apply Them In Insurance

For the 12th year, Project Management Conference in Zlin, a Czech city just an hour’s drive from Adacta`s Brno office, brought together more than 200 project managers from various industries. To learn more about the latest project management trends, best practices, and conference takeaways, we sat down with Benjamin Levstek, Director of Adacta Czech Republic, who attended the conference this year.

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Contact centres don’t have problems – sadly this is not always the case

Firstly, I would like to make a comment on companies using the word “challenge” instead of using “problem”. We face challenges - I agree, it sounds easy on the ear, however, I see a challenge in terms of making progress in a longer process. However, once we hit an obstacle in that process, problems that need solving appear. Let’s begin by looking at some problems that the contact centres have been tackling.

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Buying a new machine? What about optimal planning?

Business growth regarding production depends on the ability of a company to produce more products. If the number of orders increases and production capacity approaches the maximum operational capabilities, the management team needs to start to consider investing in new production capacity products.

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Give agents the right tools to do their job

A popular opinion in the industry is that anybody can be an agent in a call centre; however, this is not the case. The first mistake often made when establishing a call centre is in the selection of agents. A good agent is hard to find – they have to be made into one.

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Cornerstone Implementation - Eating your own dog food - Part 1

The role of HR is changing - HR professionals are now marketers, designers, and supply and demand experts. As with all companies, Adacta are challenged with a war for talent. At the start of 2019 we decided to implement CornerStone OnDemand in Adacta-Group internally first to truly represent, – the 'eating your own dog food principle'.

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Cornerstone Integration - Eating your own dog food - Part 2

In our previous blog post, we discussed the possibilities of running CSOD implementations from a PM perspective, and from experience we can probably all agree that interfaces and integrations between multiple solutions can be expensive and time-consuming.

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Adacta has a VR demo room for industry

Virtual reality has been tied to gaming for a while, but as the technology progresses it is also used in many industries in various capacities. Some examples of industries where VR is used include - Engineering, Energy, Manufacturing, Logistics, Healthcare, Construction, Real estate and many more.

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Virtual Reality and Augmented Reality at ADACTA!

The Virtual Reality revolution is already here – and it isn’t only for gaming. Augmented Reality is also becoming a part of our lives and it is no longer just about the Pokémon GO game.

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Cloud-based Infrastructure from Development to Production

In today’s fast-paced economy, where time is becoming a highly-valued commodity, tech companies are expected to deliver their software update releases within extremely short cycles of discovering a need (e.g. a new feature or a bug) to the deployment of an update into production.

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How AI is transforming the hospitality sector; Use case in Azure

Services powered by artificial intelligence (AI) have already disrupted various businesses, and the hospitality industry is catching up quickly. Early advances in technology enabled travel and accommodation arrangements to be made literally in the palm of your hand, making any destination easily reachable.

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