Hospitality industry is all about customer contact and personalization. As AirBnB and similar online services disrupt the traditional hospitality markets, you need all the tools you can get to stay competitive. Hospitality industry has access to a rich trove of data it can tap to deliver personalized services across multiple channels and deliver added value to combat the pricing pressures from the likes of AirBnB.
Chatbots are here to stay. These friendly little robots constantly pop up on our devices as we surf the web or use various apps. I know our user experience with chatbots can vary significantly and since this is a very popular technology, our customers love to see it in action, I would like to address few issues a business should consider when deciding whether to use a bot or not.
In the beginning of February, Gartner, one of the leading consulting companies in the world, published an in-depth report on the business intelligence and analytics market. For companies that are looking for an appropriate BI solution, the Gartner report certainly can provide guidance and help them make a better decision about which BI solutions to choose. In addition to the market overview and the forecast for BI market development until 2018, the report offers an overview of BI and analytics platforms and providers and evaluates them based on 14 key criteria.
In developing Dynamics AX solutions, an ERP solution for large enterprises, Microsoft is delivering on its "mobile-first, cloud-first" strategy - all Microsoft's solutions that are being released from 2015 on, are based in the cloud and have mobile support. The same applies to Microsoft Dynamics AX in the cloud, which was introduced to the broader public in March 2016 with a refreshed image and enhanced functionalities.