Utilities industry is a perfect example of the spectrum in which the truly successful companies have understand the difference between what are customer centric processes, and what can be described as transactional processes - fail to understand this key difference, and your company will surely fail in the long term.
For a wide range of businesses, large and small, customer relationship management (CRM) systems are the most critical system when it comes to customer contact. However, in this day and age the biggest importance no longer resides within CRM – it is almost guaranteed that your Call Center will be the first contact you have with the customer, and you should be placing additional focus there.
The modern business is not bound to offices and office desks. Work from home, through remote access and alike, is becoming increasingly popular. Accordingly, modern business also implies work on the move and access to information through any device and from any location.
If you're an SMB, there are several signs, you might be outgrowing your existing technology.
As companies in the fast-moving consumer goods (FMCG) industry find themselves in the eye of a perfect storm of online competition, consolidation and regulatory pressures they are looking towards business intelligence (BI) to improve their operations and make better decisions more quickly. It’s no secret that consumers are moving online, leaving brick-and-mortar stores to either deliver some type of added value or face becoming a pretty warehouse for picking up stores that were ordered online.
96 percent of Fortune 500 use Microsoft cloud services in their operations for various purposes and ERP systems are no exception. The reasons are clear. Cloud computing delivers improved security, lower and more predictable costs and a broader range of capabilities that support your business. These are competitive advantages that you should simply not give up.
Controlling departments are often the entry point for analytical solutions, but since this is a young field in the region, it is obvious that many controllers are finding themselves in the role of a project manager as BI solutions are implemented in their companies for the first time.