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The battle between CIS, ERP, and CRM for customer centricity

Utilities industry is a perfect example of the spectrum in which the truly successful companies have understand the difference between what are customer centric processes, and what can be described as transactional processes - fail to understand this key difference, and your company will surely fail in the long term.

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Top 5 Considerations for Multi-Country Core Project Deployments in Insurance
Migration from a legacy system to a modern core platform is a big transformation and one of the most challenging projects an insurance company can face, both from the IT and the business side. For an international company whose plan is to run such a project across different lines of business and multiple countries, the complexity is multiplied. 
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The Top Three Priorities for HR in 2019

New Gartner research has looked at HR leaders' top three initiatives in 2019. Check out the top three priorities for HR in 2019.

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Become customer centric in non-customer centric Utilities industry - using advanced Call Center and CRM

For a wide range of businesses, large and small, customer relationship management (CRM) systems are the most critical system when it comes to customer contact. However, in this day and age the biggest importance no longer resides within CRM – it is almost guaranteed that your Call Center will be the first contact you have with the customer, and you should be placing additional focus there.

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Optimizing Business with Microsoft Power Platform - Power Apps, Microsoft Flow and Power BI explained

The modern business is not bound to offices and office desks. Work from home, through remote access and alike, is becoming increasingly popular. Accordingly, modern business also implies work on the move and access to information through any device and from any location.

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Get Serious About Your Business With Dynamics 365 Business Central

If you're an SMB, there are several signs, you might be outgrowing your existing technology.

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In the FMCG Industry, BI Ensures Quick Wins

As companies in the fast-moving consumer goods (FMCG) industry find themselves in the eye of a perfect storm of online competition, consolidation and regulatory pressures they are looking towards business intelligence (BI) to improve their operations and make better decisions more quickly. It’s no secret that consumers are moving online, leaving brick-and-mortar stores to either deliver some type of added value or face becoming a pretty warehouse for picking up stores that were ordered online.

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Don’t Give Up The Benefits Of Cloud ERP

96 percent of Fortune 500 use Microsoft cloud services in their operations for various purposes and ERP systems are no exception. The reasons are clear. Cloud computing delivers improved security, lower and more predictable costs and a broader range of capabilities that support your business. These are competitive advantages that you should simply not give up.

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Choose Microsoft Dynamics 365 in the Cloud

On your journey to digital transformation you need a new approach to business applications that integrates applications, solutions and services to ensure you have a comprehensive view of your operations and customers.

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Giving Control Back to Controlling – Where to Start and How to Be Successful

Controlling departments are often the entry point for analytical solutions, but since this is a young field in the region, it is obvious that many controllers are finding themselves in the role of a project manager as BI solutions are implemented in their companies for the first time.

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