Born after 1995, this generation knows little of life
without technology, they are the first true digital natives. This generation
has grown up with Spotify, Netflix, YouTube, SnapChat etc, and they are used to
having all the information they need, whenever they want. This means they want
it right now, not in 24 hours.
Services powered by artificial intelligence (AI) have already disrupted various businesses, and the hospitality industry is catching up quickly. Early advances in technology enabled travel and accommodation arrangements to be made literally in the palm of your hand, making any destination easily reachable.
Business growth regarding production depends on
the ability of a company to produce more products. If the number of orders
increases and production capacity approaches the maximum operational
capabilities, the management team needs to start to consider investing in new
production capacity products.
a large number of companies depend on data to some extent; whether by using it
substantially in decision-making or by merely working on projects that will
allow them to do this. And while everyone is somehow involved with data,
examples of companies that have truly reorganised their work processes or made
ground-breaking business decisions based on this data are few and far between.
Firstly, I would like to make a comment on companies using the word “challenge” instead of using “problem”. We face challenges - I agree, it sounds easy on the ear, however, I see a challenge in terms of making progress in a longer process. However, once we hit an obstacle in that process, problems that need solving appear. Let’s begin by looking at some problems that the contact centres have been tackling.
A popular opinion in the industry is that anybody can be an agent in a call centre; however, this is not the case. The first mistake often made when establishing a call centre is in the selection of agents. A good agent is hard to find – they have to be made into one.
The role of HR is changing - HR professionals are now marketers, designers, and supply and demand experts. As with all companies, Adacta are challenged with a war for talent. At the start of 2019 we decided to implement CornerStone OnDemand in Adacta-Group internally first to truly represent, – the 'eating your own dog food principle'.
In our previous blog post, we discussed the
possibilities of running CSOD implementations from a PM perspective, and from
experience we can probably all agree that interfaces and integrations between
multiple solutions can be expensive and time-consuming.
Virtual reality has been tied to gaming for a while, but as the technology progresses it is also used in many industries in various capacities. Some examples of industries where VR is used include - Engineering, Energy, Manufacturing, Logistics, Healthcare, Construction, Real estate and many more.