Utilities CRM serves utility leaders
Winning in the highly competitive utilities market requires streamlined operations, fast reaction to market changes, quick deployment of innovative products and superior customer service while keeping operational costs low.
Utilities CRM Solution provides out-of-the-box CRM functionalities for supporting specific utilities sector operations. It is targeted at utilities companies that would like to quickly establish a CRM solution without compromising on functionality. It incorporates a set of industry-specific pre-developed Microsoft Dynamics CRM modules and predefined guided processes which can be further optimized and selectively included in the final solution.
Utilities CRM puts customer at the center of your business by providing all relevant information in one place, proposing next best steps and ensuring no important event is forgotten.
Utilities CRM features
Be one step ahead of your customer with easy to follow 360° customer view and 6 outstanding Utilities CRM features.
Utilities CRM Product Brochure:
Discover how can an utility company benefit from recognizing customer's key life events and see examples of tracking sales and marketing performance.
Why Dynamics CRM and why Adacta
"Microsoft has been recognized by the top analytical firms and independent consultancies as the leader in delivering the most advanced, powerful and flexible CRM solution in the market – Microsoft Dynamics CRM. We are delighted to partner with IT leaders such as our Microsoft Dynamics partner Adacta to bring our clients in the Utilities industry the CRM solution and industry know-how they need to survive and thrive in today´s competitive environment. Utility companies need a CRM solution that will enable them to provide superior service to their customers quickly and efficiently, empower their sales and marketing teams and provide instant access and collaboration capabilities anytime, anywhere. Microsoft Dynamics CRM, coupled with the utilities industry expertise and engineering skills of our partners, delivers on that promise by giving our clients the tools and knowledge they need to win, serve and retain their customers."
Tatjana Lukić, Regional Director, Microsoft Business Solutions - Adriatics, Balkans, Baltics & CIS at Microsoft, In
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Customer experience is today's key competitive differentiator and the importance of effective customer service is at the core of today’s business. All modern companies are facing the challenge of effective customer service - delivering the right service experience to the right user at the right time. CafeX’s Live Assist for Dynamics 365 is a modern and proven omni-channel solution that can help deliver great customer service. As a Microsoft’s preferred omni-channel solution for Dynamics 365, Live Assist can help resolve customer’s issues faster, increase their loyalty and delight customers with personalized omni-channel journeys.
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