Utilities CRM serves utility leaders
Winning in the highly competitive utilities market requires streamlined operations, fast reaction to market changes, quick deployment of innovative products and superior customer service while keeping operational costs low.
Utilities CRM Solution provides out-of-the-box CRM functionalities for supporting specific utilities sector operations. It is targeted at utilities companies that would like to quickly establish a CRM solution without compromising on functionality. It incorporates a set of industry-specific pre-developed Microsoft Dynamics CRM modules and predefined guided processes which can be further optimized and selectively included in the final solution.
Utilities CRM puts customer at the center of your business by providing all relevant information in one place, proposing next best steps and ensuring no important event is forgotten.
Utilities CRM features
Be one step ahead of your customer with easy to follow 360° customer view and 6 outstanding Utilities CRM features.
Utilities CRM Product Brochure:
Discover how can an utility company benefit from recognizing customer's key life events and see examples of tracking sales and marketing performance.
Why Dynamics CRM and why Adacta
"Microsoft has been recognized by the top analytical firms and independent consultancies as the leader in delivering the most advanced, powerful and flexible CRM solution in the market – Microsoft Dynamics CRM. We are delighted to partner with IT leaders such as our Microsoft Dynamics partner Adacta to bring our clients in the Utilities industry the CRM solution and industry know-how they need to survive and thrive in today´s competitive environment. Utility companies need a CRM solution that will enable them to provide superior service to their customers quickly and efficiently, empower their sales and marketing teams and provide instant access and collaboration capabilities anytime, anywhere. Microsoft Dynamics CRM, coupled with the utilities industry expertise and engineering skills of our partners, delivers on that promise by giving our clients the tools and knowledge they need to win, serve and retain their customers."
Tatjana Lukić, Regional Director, Microsoft Business Solutions - Adriatics, Balkans, Baltics & CIS at Microsoft, In
See related news, blogs, videos and press.
"Bridging the Gap Between Data Science and Manufacturing" was the title of the Meetup held in Zagreb on 14th March 2019. The aim of this meetup was to bring together data scientists and manufacturing companies to discuss the opportunities, challenges and potential sources of data associated with data science for manufacturers.
Utilities industry is a perfect example of the spectrum in which the truly successful companies have understand the difference between what are customer centric processes, and what can be described as transactional processes - fail to understand this key difference, and your company will surely fail in the long term.
For a wide range of businesses, large and small, customer relationship management (CRM) systems are the most critical system when it comes to customer contact. However, in this day and age the biggest importance no longer resides within CRM – it is almost guaranteed that your Call Center will be the first contact you have with the customer, and you should be placing additional focus there.
While digital transformation may be a buzzword, it is an important buzzword. Consumer behaviour is changing rapidly, and companies are losing control over the sales process. It used to be that a customer came to a store, was greeted with a salesperson with a smile on their face to be convinced into the product they need.
Case study | Eles
Public company ELES used a proprietary internally developed IT system that was being developed for more than 20 years. The solution no longer provided the company management with the right information - accurate...
Case study | Gen-I
GEN-I Group’s core activity is international trading in electricity and natural gas and supplying end users, which includes corporate customers as well as household consumers. Company's expansion to new countries required a new...
See some of our CRM references.