CRM solution for improving your guest experience
Hospitality CRM

Delight your guests through an effective customer journey. 

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Improve your guests experience

Hospitality.CRM is comprehensive CRM software develped for the hospitality industry with the aim to improve your guest experience. Hospitality.CRM enables tracking of your guest information and interactions in one place.

Hospitality.CRM solution provides out-of-the-box CRM functionalities for supporting specific hospitality sector operations. It is targeted at companies operating in the hospitality industry that would like to quickly establish a CRM solution without compromising on functionality. It incorporates a set of industry-specific pre-developed Microsoft Dynamics CRM modules and additionally developed CRM functionalities for the hospitality.

Central guest 

Hospitality.CRM puts your guests at the center of your business by providing all relevant information about your guest in one place.

Hospitality.CRM 360° Customer View

Be one step ahead of your customer with easy to follow 360° customer view and 6 outstanding Utilities CRM features.


Central guest profile

Central guest profile created from data collected in PMS during the reservation process.


Shortucts crated to easily access all important information: reservations, guest's interests, marketing activities, vouchers, loyalty program information.

Deep Insights

Deep insight and a full view of your guest's preferences.

Contact information

All contact information and contact preferencec of your guest in one place.

Hospitality.CRM Product Brochure:

Discover how can you can benefit from tracking your guest journey and recognize moments for making an impression.

Related content

See related news, blogs, videos and press.

Hospitality industry is all about customer contact and personalization. As AirBnB and similar online services disrupt the traditional hospitality markets, you need all the tools you can get to stay competitive. Hospitality industry has access to a rich trove of data it can tap to deliver personalized services across multiple channels and deliver added value to combat the pricing pressures from the likes of AirBnB.


Chatbots are here to stay. These friendly little robots constantly pop up on our devices as we surf the web or use various apps. I know our user experience with chatbots can vary significantly and since this is a very popular technology, our customers love to see it in action, I would like to address few issues a business should consider when deciding whether to use a bot or not.


A handy CRM project for student’s better technical knowledge and position on the labour market.


Join this webinar and see how new technologies can enable you to automate financial reporting, turn complexity into simplicity, ensure data quality and gain valuable insights in a clean, simple and uncluttered way. 


Adacta‘s references

See some of our references in the hospitality industry.

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