Hospitality.CRM - a CRM solution for the utility industry.
CRM solution for improving your guest experience
Hospitality CRM

Delight your guests through an effective customer journey. 

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Improve your guests experience

Hospitality.CRM is comprehensive CRM software develped for the hospitality industry with the aim to improve your guest experience. Hospitality.CRM enables tracking of your guest information and interactions in one place.

Hospitality.CRM solution provides out-of-the-box CRM functionalities for supporting specific hospitality sector operations. It is targeted at companies operating in the hospitality industry that would like to quickly establish a CRM solution without compromising on functionality. It incorporates a set of industry-specific pre-developed Microsoft Dynamics CRM modules and additionally developed CRM functionalities for the hospitality.

Central guest 

Hospitality.CRM puts your guests at the center of your business by providing all relevant information about your guest in one place.

Hospitality.CRM 360° Customer View

Be one step ahead of your customer with easy to follow 360° customer view and 6 outstanding Utilities CRM features.


Central guest profile

Central guest profile created from data collected in PMS during the reservation process.


Shortucts crated to easily access all important information: reservations, guest's interests, marketing activities, vouchers, loyalty program information.

Deep Insights

Deep insight and a full view of your guest's preferences.

Contact information

All contact information and contact preferencec of your guest in one place.

Hospitality.CRM Product Brochure:

Discover how can you can benefit from tracking your guest journey and recognize moments for making an impression.

Related content

See related news, blogs, videos and press.

Tieto welcomes Adacta as a partner in the Insurance-in-a-Box (iiB) ecosystem.


“More than half of the insurance carriers are engaged in some level of replacement of the claims administration system in the current year”, Celent Report EMEA P&C Insurance: Claims, Systems, Vendors, 2016.


European Utility Week is the premier business, innovation and information platform connecting the smart utility community, allowing you to meet with experts from utilities, network operators, vendors, consultants, startups and system integrators covering the entire smart energy value chain.


Customer experience is today's key competitive differentiator and the importance of effective customer service is at the core of today’s business. All modern companies are facing the challenge of effective customer service - delivering the right service experience to the right user at the right time. CafeX’s Live Assist for Dynamics 365 is a modern and proven omni-channel solution that can help deliver great customer service. As a Microsoft’s preferred omni-channel solution for Dynamics 365, Live Assist can help resolve customer’s issues faster, increase their loyalty and delight customers with personalized omni-channel journeys.


Adacta‘s references

See some of our references in the hospitality industry.

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