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Adacta’s industry-specific know-how and competencies for delivering CRM solutions were recognized by Microsoft with a Gold Customer Relationship Partnership for the Adriatic Region. We develop industry-specific CRM solutions and provide custom CRM deployments that are suitable for any company’s specific needs.
CRM Related solutions
We develop industry specific CRM solutions, which run on Microsoft Dynamics 365 platform.
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We had a pleasure to talk to Marko Lukičić, Member of the Board at Jadranka Hoteli about the Hospitality.CRM solution they recently implemented in the company. Mr. Lukičić highlighted some challenges the company faced while in the process of selecting the new solution and in the implementation phase as well as benefits the new solution brings to the company and about the future plans.
The 1st Adacta Day Belgrade took place last week with to celebrate 15 years of successful Adacta’s presence in Serbia. More than 130 existing and potential customers, partners and other business associates gathered in Hilton Hotel to celebrate this significant milestone.
Hospitality industry is all about customer contact and personalization. As AirBnB and similar online services disrupt the traditional hospitality markets, you need all the tools you can get to stay competitive. Hospitality industry has access to a rich trove of data it can tap to deliver personalized services across multiple channels and deliver added value to combat the pricing pressures from the likes of AirBnB.
Chatbots are here to stay. These friendly little robots constantly pop up on our devices as we surf the web or use various apps. I know our user experience with chatbots can vary significantly and since this is a very popular technology, our customers love to see it in action, I would like to address few issues a business should consider when deciding whether to use a bot or not.
Case study | Wiener Städtische, Vienna Insurance Group
Wiener Städtische Insurance Company has been operating in the Serbian market since February 2003. Over 1,200 employees at more than 40 branch offices, operating units and sales points in 40 cities and towns...
Case study | Porsche
Porsche Slovenija, d.o.o. is the importer and representative for Volkswagen, Audi, SEAT, ŠKODA and Volkswagen Commercial Vehicles. The company understands that success in a competitive market requires long-term customer satisfaction and loyalty, which...
Case study | Trio Motors
Trio Motors Company sells spare parts, tools and offers mechanics, diagnostics and electricity services to Japanese and Korean vehicles owners. The company’s goal is to offer a complete car service in one place....
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