Win in the competitive utility market with
Utilities CRM

Utilities CRM - CRM solution developed for the utility industry.

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Insure your business with
Insurance CRM

Insurance CRM - CRM solution developed for the insurance industry.

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Improve your guest experience
Hospitality CRM

Hospitality CRM - CRM solution developed for hotels.

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Customer Experience front and center

Take your customer experience to the next level with customizable CRM solution in cloud. Go mobile - support your business and customers wherever you are.

Improve sales, marketing and customer care

Adacta’s industry-specific know-how and competencies for delivering CRM solutions were recognized by Microsoft with a Gold Customer Relationship Partnership. We develop industry-specific CRM solutions and provide custom CRM deployments that are suitable for any company’s specific needs. Explore further our industry solutions and read customer stories.

Working with Microsoft Dynamics CRM systems (and customers) for more than a decade, we know exactly what your business needs to put customers front and center.

Related content

See related news, blogs, videos and press.

"Bridging the Gap Between Data Science and Manufacturing" was the title of the Meetup held in Zagreb on 14th March 2019. The aim of this meetup was to bring together data scientists and manufacturing companies to discuss the opportunities, challenges and potential sources of data associated with data science for manufacturers.

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Utilities industry is a perfect example of the spectrum in which the truly successful companies have understand the difference between what are customer centric processes, and what can be described as transactional processes - fail to understand this key difference, and your company will surely fail in the long term.

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For a wide range of businesses, large and small, customer relationship management (CRM) systems are the most critical system when it comes to customer contact. However, in this day and age the biggest importance no longer resides within CRM – it is almost guaranteed that your Call Center will be the first contact you have with the customer, and you should be placing additional focus there.

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While digital transformation may be a buzzword, it is an important buzzword. Consumer behaviour is changing rapidly, and companies are losing control over the sales process. It used to be that a customer came to a store, was greeted with a salesperson with a smile on their face to be convinced into the product they need.

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Customer evidence

Case study | Wiener Städtische, Vienna Insurance Group

Solution: CRM | Products: Dynamics 365, Insurance.CRM | Industry: Insurance

Wiener Städtische Insurance Company has been operating in the Serbian market since February 2003. Over 1,200 employees at more than 40 branch offices, operating units and sales points in 40 cities and towns...

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Case study | Porsche

Solution: CRM | Products: Dynamics CRM | Industry: Insurance

Porsche Slovenija, d.o.o. is the importer and representative for Volkswagen, Audi, SEAT, ŠKODA and Volkswagen Commercial Vehicles. The company understands that success in a competitive market requires long-term customer satisfaction and loyalty, which...

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Case study | Trio Motors

Solution: CRM | Products: Dynamics 365, Office 365 | Industry: Retail & FMCG

Trio Motors Company sells spare parts, tools and offers mechanics, diagnostics and electricity services to Japanese and Korean vehicles owners. The company’s goal is to offer a complete car service in one place....

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Adacta‘s CRM references

See many of our successful CRM implementations.

Meet our partners

With our partners we deliver better solutions for your business.

Cornerstone
Cornerstone OnDemand is a global leader in cloud-based learning and human capital management...
CafeX
CafeX makes it easier for companies to enhance live engagement within web and...
ClickDimensions
Email Marketing and Marketing Automation for Microsoft Dynamics CRM
Ferranti
Adacta is Mecoms partner for the Adriatic Region. 
Microsoft
Microsoft is our main technology partner for Dynamics, SQL, .Net, SharePoint, BI and...
KingswaySoft
KingswaySoft is an integration solution provider with clients from over 60 countries and...

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