Customer Experience front and center
Take your customer experience to the next level with customizable CRM solution in cloud. Go mobile - support your business and customers wherever you are.
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Adacta’s industry-specific know-how and competencies for delivering CRM solutions were recognized by Microsoft with a Gold Customer Relationship Partnership. We develop industry-specific CRM solutions and provide custom CRM deployments that are suitable for any company’s specific needs. Explore further our industry solutions and read customer stories.
Working with Microsoft Dynamics CRM systems (and customers) for more than a decade, we know exactly what your business needs to put customers front and center.
CRM Related solutions
Explore our industry specific CRM solutions we develop on Microsoft Dynamics 365 platform.
Better manage your customer relations and streamline processes throughout the insurance company.
Out-of-the-box CRM functionalities for supporting specific utilities sector operations.
Put your customers into the center of your banking business.
See related news, blogs, videos and press.
For a wide range of businesses, large and small, customer relationship management (CRM) systems are the most critical system when it comes to customer contact. However, in this day and age the biggest importance no longer resides within CRM – it is almost guaranteed that your Call Center will be the first contact you have with the customer, and you should be placing additional focus there.
While digital transformation may be a buzzword, it is an important buzzword. Consumer behaviour is changing rapidly, and companies are losing control over the sales process. It used to be that a customer came to a store, was greeted with a salesperson with a smile on their face to be convinced into the product they need.
Your market has changed. You should be getting ready.
First of all, the world has gone mobile. More than half of the world’s population uses a smartphone, and many don’t even own a traditional computing device anymore. In 2018, around 2 billion people will use mobile messaging apps, such as WhatsApp, Facebook Messenger or Viber.
How to empower your business, society, people, and ability to innovate and transform were some of the main topics presented at the Zagreb Adacta Day 2018 that took place on Thursday, 8 November, at the Esplanade hotel in Zagreb. On stage, we hosted Croatian and international speakers in addition to our experts coming from Adacta. It was a chance to share some news, inspire and socialize with customers and partners.
Case study | Wiener Städtische, Vienna Insurance Group
Wiener Städtische Insurance Company has been operating in the Serbian market since February 2003. Over 1,200 employees at more than 40 branch offices, operating units and sales points in 40 cities and towns...
Case study | Porsche
Porsche Slovenija, d.o.o. is the importer and representative for Volkswagen, Audi, SEAT, ŠKODA and Volkswagen Commercial Vehicles. The company understands that success in a competitive market requires long-term customer satisfaction and loyalty, which...
Case study | Trio Motors
Trio Motors Company sells spare parts, tools and offers mechanics, diagnostics and electricity services to Japanese and Korean vehicles owners. The company’s goal is to offer a complete car service in one place....
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