[WEBINAR]: Raise your customer service to the next level: Provide real-time customer support with CaféX Live Assist!
Feb 27, 2018
Artificial intelligence (AI) is transforming customer support service – according to Forrester, 4 in 10 contact center decision makers are already exploring some form of AI technologies to differentiate their customer service. Artificial intelligence helps customer service agents complete repetitive, predictable tasks or even take over those tasks completely and interact with customers autonomously.
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In this webinars we will demonstrate how Live Assist, Microsoft’s preferred omnichannel solution for Dynamics 365, embeds real-time assistance into mobile apps and web sites. You will have an opportunity to see AI-supported chatbots – virtual agents that can answer simple questions and guide your customers through online activities, thus reducing the engagement of your agents on the first line of support. When the communication with the chatbot assistant gets too complex, a real agent takes over, seamlessly continuing delivering support using chat or a voice or video call. You will see how your agents can use co-browsing and remotely help your customers complete any online activity – whether it’s finding the right information, finishing a purchase, filling out forms or uploading documents to your site.