For many insurers, thriving in today's digital world depends not only on digitalising the user interface but the whole insurance process. Fear of missing out on the digitalisation hype has left many insurers stranded at the first quarter of the journey - with a polished front and an ageing back-end hardly suitable to keep pace with what digitalisation demands. Those who continue to push forward towards the finish line, will be rewarded by the improvements in the overall performance and - even more importantly - innovation-ready ecosystems.
On the way to their digital future, insurance companies are considering different solutions and tools for business process management. The main promise of this kind of transformation includes digital workspaces and paperless offices. However, more ambitious Insurers involved in digitalisation initiatives should aim much higher. They should analyse and try to automate their business decisions.
Summer 2017 did not start well for Maersk. The world’s largest container shipping company fell prey to the NotPetya malware attack. Its container ships were stuck at sea, and 76 of its port terminals around the world were closed for business. 8 days of interrupted business cost Maersk almost 300 million USD in loss of revenue, IT restoration costs and other expenditures linked with the incident.
DVA, established in 1992 and Germany's highly specialised industrial insurance broker for transport solutions and large construction projects, has selected Adacta to automate and streamline its core business processes, namely the offer placement process, policy administration, claims handling, and billing processes.
Migration from a legacy system to a modern core platform is a big transformation and one of the most challenging projects an insurance company can face, both from the IT and the business side. For an international company whose plan is to run such a project across different lines of business and multiple countries, the complexity is multiplied.
Aranđelovac | 17.10.2015 At a three-day conference business partners Microsoft and Adacta presented all benefits of AdInsure.CRM - a CRM solution specially designed for the insurance industry.
30.9.2015 | Belgrade | Serbia
Shine in the Age of the Customer: How Can an Insurance Company Benefit from CRM?
Speakers from PwC, Microsoft, Adacta and AXA talked about how to improve customer experience, streamline sales, marketing and customer service processes and become a customer centric insurance company.
26.3.2015 | Moscow | Russia
Adacta showcased its AdInsure solution for insurance companies at the 14th conference dedicated to the insurance industry that took place in Moscow, Russia.