As ever, Adacta will be a part of the biggest TECH-business event in Slovenia – the 24th NT Conference 2019. Last year's event was awarded with title of 'Best B2B Event' in the region, which makes it clear that this is not just one of many conferences in our region – it is THE conference. Of course, as the organiser, Microsoft will try to win the award again with more than 2,200 attendees, 140+ lectures and 130+ lecturers.
The utility and energy markets are at a unique point in their history. Market deregulation, new competitors and changed customer expectations mean that legacy companies need to fundamentally shift their point of view and start focusing on issues like customer experience and relationships and digital transformation to support their operations. However, this is not easy for entrenched players whose focus has traditionally been on supply efficiency.
"Bridging the Gap Between Data Science and Manufacturing" was the title of the Meetup held in Zagreb on 14th March 2019. The aim of this meetup was to bring together data scientists and manufacturing companies to discuss the opportunities, challenges and potential sources of data associated with data science for manufacturers.
Utilities industry is a perfect example of the spectrum in which the truly successful companies have understand the difference between what are customer centric processes, and what can be described as transactional processes - fail to understand this key difference, and your company will surely fail in the long term.
For a wide range of businesses, large and small, customer relationship management (CRM) systems are the most critical system when it comes to customer contact. However, in this day and age the biggest importance no longer resides within CRM – it is almost guaranteed that your Call Center will be the first contact you have with the customer, and you should be placing additional focus there.
While digital transformation may be a buzzword, it is an important buzzword. Consumer behaviour is changing rapidly, and companies are losing control over the sales process. It used to be that a customer came to a store, was greeted with a salesperson with a smile on their face to be convinced into the product they need.
Your market has changed. You should be getting ready.
First of all, the world has gone mobile. More than half of the world’s population uses a smartphone, and many don’t even own a traditional computing device anymore. In 2018, around 2 billion people will use mobile messaging apps, such as WhatsApp, Facebook Messenger or Viber.
How to empower your business, society, people, and ability to innovate and transform were some of the main topics presented at the Zagreb Adacta Day 2018 that took place on Thursday, 8 November, at the Esplanade hotel in Zagreb. On stage, we hosted Croatian and international speakers in addition to our experts coming from Adacta. It was a chance to share some news, inspire and socialize with customers and partners.