For the 12th year, Project Management Conference in Zlin, a Czech city just an hour’s drive from Adacta`s Brno office, brought together more than 200 project managers from various industries. To learn more about the latest project management trends, best practices, and conference takeaways, we sat down with Benjamin Levstek, Director of Adacta Czech Republic, who attended the conference this year.
BE-terna, one of the leading European
Microsoft and Infor
solution Integrator that employs 500 people
and operates in 12 locations
across Germany, Austria
and Switzerland, is acquiring Adacta Services
Business, a leading Microsoft Dynamics, Qlik and Cornerstone partner in
Slovenia, Croatia and Serbia.
Firstly, I would like to make a comment on companies using the word “challenge” instead of using “problem”. We face challenges - I agree, it sounds easy on the ear, however, I see a challenge in terms of making progress in a longer process. However, once we hit an obstacle in that process, problems that need solving appear. Let’s begin by looking at some problems that the contact centres have been tackling.
Business growth regarding production depends on
the ability of a company to produce more products. If the number of orders
increases and production capacity approaches the maximum operational
capabilities, the management team needs to start to consider investing in new
production capacity products.
A popular opinion in the industry is that anybody can be an agent in a call centre; however, this is not the case. The first mistake often made when establishing a call centre is in the selection of agents. A good agent is hard to find – they have to be made into one.
Adacta has achieved the ISO 27001 certification, an internationally recognized standard for managing and protecting valuable data and information assets. The 27001 certificate was awarded by SIQ, a professional, independent and impartial institution providing complete solutions in the fields of product testing and certification, management system assessment, metrology, and training, and guarantees successful information security management within Adacta Slovenia.
It is not every day that our consultants get to visit a country like Jamaica. Yes, that's correct – Jamaica! Your first thought is probably of people relaxing by the beautiful Caribbean Sea, but our Utilities & Infrastructure Management Team experienced that even in Jamaica, where the pace of life is normally slower, work can be the same or even more challenging than in Europe.
2019 Partner of the Year Award Goes to Adacta!
Adacta is proud to announce it has won the 2019 Microsoft Country Partner of the Year Award for Slovenia.
The role of HR is changing - HR professionals are now marketers, designers, and supply and demand experts. As with all companies, Adacta are challenged with a war for talent. At the start of 2019 we decided to implement CornerStone OnDemand in Adacta-Group internally first to truly represent, – the 'eating your own dog food principle'.