For a wide range of businesses, large and small, customer relationship management (CRM) systems are the most critical system when it comes to customer contact. However, in this day and age the biggest importance no longer resides within CRM – it is almost guaranteed that your Call Center will be the first contact you have with the customer, and you should be placing additional focus there.
The modern business is not bound to offices and office desks. Work from home, through remote access and alike, is becoming increasingly popular. Accordingly, modern business also implies work on the move and access to information through any device and from any location.
If you're an SMB, there are several signs, you might be outgrowing your existing technology.
72% of leading recruiting around the world agree that employer brand has a significant impact on hiring, and has an even more significant impact on a business' success. CareerBuilder reports that 67% of candidates would essentially accept lower pay if the company they were interested in had very positive reviews online.
Today’s workforce is loud and clear about what they want and expect in a job—and when you consider the shrinking talent pool and rising costs of replacing employees—it would be crazy not to listen. To meet millennial expectations, training must move beyond its current state, which is too often outdated and irrelevant. For L&D professionals, this means providing the right kind of learning experiences to support their employees’ lifelong pursuits of upskilling and reskilling—which differ in some ways from traditional learning.
The role of HR is changing, HR
professionals are now marketers, designers, and supply and demand experts. As
with all companies, Adacta are challenged with a war for talent.
As companies in the fast-moving consumer goods (FMCG) industry find themselves in the eye of a perfect storm of online competition, consolidation and regulatory pressures they are looking towards business intelligence (BI) to improve their operations and make better decisions more quickly. It’s no secret that consumers are moving online, leaving brick-and-mortar stores to either deliver some type of added value or face becoming a pretty warehouse for picking up stores that were ordered online.
96 percent of Fortune 500 use Microsoft cloud services in their operations for various purposes and ERP systems are no exception. The reasons are clear. Cloud computing delivers improved security, lower and more predictable costs and a broader range of capabilities that support your business. These are competitive advantages that you should simply not give up.