INFOBIP

INFOBIP

Solution: CRM, BI | Products: Dynamics CRM, Qlik | Industry: Services | Country: Slovenia, Croatia

“Being a leader in our specific industry niche within the demanding ICT sector and a truly global provider requires both the ability to adapt very quickly to market needs and respond with highly customized solutions. The solution offered answers to both requirements and consequently our already huge customer base grew while preserving an extremely high retention rate at the same time. Challenges, like managing the collection process efficiently, were addressed and solved with a tailored system embedded within the CRM. The unified approach (sales, legal, finance, technical) empowered us in managing revenue assurance to levels not matched in our industry.”

Damir Ritosa, Business Process Manager CRM, Infobip

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